Family

Payment Notes :

• Prices are shown in IDR for payment with credit card or in USD with PayPal account
• Payment in IDR accepts credit cards or debit cards (ATM) that support 3D Secure or OTP
• Booking confirmation will be instantly sent to your email when the payment is success
• Please show your booking confirmation to redeem the ticket or receive booked services

Cancellation Policy :

• We give a refund for the service retaining 10% of the payment amount, if the customer makes the cancellation at least 48 hours before the event starts or if there is an official document on hospitalization from the hospital
• The refund is made in IDR, or at the currency conversion rate set by the banks of Indonesia and the Recipient’s bank on the day of payment
• Cancellation of the tour due to weather conditions is accepted on the basis of official information about weather conditions that prevent the safe conduct of the event. The trip organizers have experience and knowledge about the weather conditions on the route of the trip. No trip, for security reasons, will be allowed if there is a ban on its implementation
• A subjective assessment of weather conditions on the part of the participants of the trip cannot be the basis for a decision to implement or cancel the trip
• There is no refund in case of cancellation of the tour due to weather conditions. The tour may be rescheduled for another date
• A full refund is made if the contractor (provider) is unable to provide the service in full
• The deadline for consideration of a refund is up to 5 working days from the date of the request
• The refund period is up to 14 working days from the date of the request

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